Customer Success Administrator

At e.fundamentals we are passionate about building a high-growth environment for our business, our clients, and ourselves where everyone can thrive.  As the growth of online grocery revenue has accelerated, so has the requirement for better insights to understand performance and growth opportunities in this dynamic environment.

Our industry-leading digital shelf analytics tool helps CPG teams make more sense of their e-commerce results and turn data into actionable insights that can put them one step ahead of the competition. We help world-leading brands like Kellogg's, PepsiCo and Starbucks achieve outstanding results at speed and scale.

We are growing rapidly and are looking for a Customer Success Administrator who can support our Customer Success team build and foster ongoing relationships that deliver long term value to our customers. Working as part of the customer success team you will play a critical role in onboarding and supporting our clients.

Responsibilities include:

• Supporting new and existing clients achieve the most value with the service
• Measuring our client’s usage develop tools to increase usage including highlight challenges/dips in usage
• Database management including Identifying bugs and user issues across all clients. Work with the engineering team to resolve client and service challenges
• Maintaining excellent service standards and going above and beyond to improve our client’s satisfaction to support retention
• Supporting Customer Success team with onboarding new clients and retaining existing clients
• Developing and managing successful new employee onboarding experience which drives employee satisfaction and retention
• Partner multi functionally across the global business to support the Customer Success team

Skills and Qualifications

• Excellent time management skills and ability to balance multiple priorities
• Strong organization, verbal, and written communication skills
• Proficient in excel
• Must pay close attention to detail, have a positive and proactive approach, and be self-directed
• Previous experience in an administrative support role or role with transferable skills
• Experience working in CPG or eCommerce is a bonus

Our Culture

Our distinctive culture is based on six values that drive our behavior and actions. We look for individuals that are comfortable with our identity and willing to positively influence it.

• TRANSPARENT: We openly share information and our knowledge to support everyone to make better decisions.
• HEARTFELT: We genuinely love what we do. We are positive and enthusiastic – we love a challenge and celebrate success and learn from failure.
• RESILIENT: We own it, we don’t give up – we solve problems. Everyone leads to remove barriers to growth.
• INCLUSIVE: We embrace diversity, we actively step up to help others even when it’s not easy for us. One team, one goal, leadership supported.
• VALUABLE: We are valued, trusted, and supported. We listen to feedback and challenge each other with kindness.
• EXCEPTIONAL: We provide exceptional client experience using our passion for our product, lifelong learning, and personal growth.

Compensation and Benefits

• Opportunity to make a difference with a high growth SaaS company
• Competitive salary and vacation including your birthday off
• Career growth opportunities
• Competitive Healthcare, Dental & Vision plans
• 401K investment plan with company match

For more information and to apply please contact: [email protected]