Customer Success

It's more than just Data. e.fundamentals is your partner in eCommerce growth

Get the actionable insights, knowledge and ways of working that accelerate your eCommerce performance.

The e.fundamentals Difference – What Sets Us Apart 

Actionable Insights

Tailored to Your Teams

Highly Relevant

Building Capability

Revenue Focused

ROI Commitment

Our Platform

Every Insight we show you can be actioned. We ensure your teams instantly know how to understand the data so actions that drive growth can be taken.

  • Intuitive dashboard
  • See your performance across key focus areas
Actionable Intelligence

Our platform was built by experts across CPGfocused around your team needs, commercial goals and in a language you can understand.

  • We use your terminology
  • You can have unlimited users on your account.
  • Perfect insights for Sales, Marketing, Commercial, eCommerce and Category teams.
Built around key roles and functions

Our software is highly intuitive with visualized full category data. 

You need analytics that provides the most comprehensive insights in a manner tailored to your teams daily needs. e.fundamentals is built around key eCommerce roles,  is instantly understood and supports a faster movement from data analysis to action. 
  • We only show data you can action
  • We present data understandable by CPGs
Our Customer Success Impact

Our teams build both the capability and the knowledge at a local level that helps enable the translation of global goals into local initiatives and activities.

  • We help build the capability in your teams to win online.
  • Training plans to support your teams
  • We map our plans to local market needs.
Developing your eCommerce strategy

From day one we align our platform to meet the needs of your business objectives

There is not a one size fits all approach to Digital Shelf management, you need a platform and partner that recognizes the differing needs you may have across Global and Local markets.
  • We work to your agenda
  • The right data to deliver your results
  • Recognize and support commercial opportunities.

We commit to a return on your investment.

We commit to deliver a *4X return on investment and we calculate it in partnership with those who use our solutions so the process is transparent and there is agreement on key metrics.  
e.fundamentals customer success model

Our ROI results by vertical:

  • 5X - Skincare
  • 8X - Biscuits
  • 9X - Frozen Foods
  • 12X - Tinned Foods
  • 16X - Alcohol
  • 6X - Cereals & Breakfasts
  • 9X - Confectionery
  • 11X - Pet Supplies
  • 14X - Savouries & Cakes
* ROI commitment is subject to terms and conditions. Contact us to learn more.  

A Playbook For Digital Shelf Success   

digital shelf software for CPG teams


Our platform is designed around 8 key fundamentals that if executed well, deliver sales and profit across the Omnichannel.

Making life easy for various roles across your team to instantly spot and action opportunities for growth.  

We ensure you know what to do next

Access to a team of eCommerce experts.

We bring a combination of eCommerce expertize, market insights, best practice, omnichannel knowledge and dedicated support centered around your goals.

One to One Dedicated Support

Monthly Workshops

A Central Customer Resource Hub

Market Insight Reports

Onboarding and Implementation

Our Customer Success team get you up and running as quick as possible. Learn how we make switching and getting started with e.fundamentals easy.

Building Knowledge & Capability

We invest in building knowledge and capability not just
with individuals but across your organization. Workshops,
Central Resources and much more.
e.fundamentals do exactly what ​they say they will.​
This is why we have chosen to partner with them for 2021 and beyond. ​
Lindy Roberts
Senior Customer Manager Mars Wrigley

Customer success stories

Improving share of search in a major UK retailer

Partnering with e.fundamentals helped this brand reverse-engineer a major retailer's search algorithm to improve product ranking.

Read more

Optimizing shopper ratings and reviews

Learn how the UK’s number one brand for organic baby food worked with e.fundamentals to achieve their ambitious ratings and reviews targets.

Read more

Building retailer relationships using data

Learn how a leading food brand built a strong retailer relationship using the e.fundamentals category insights.

Read more

Retaining ecommerce sales during a global rebrand

Learn how we helped a food manufacturer retain ecommerce sales and digital shelf visibility during a global rebrand.

Read more

Mitigating Ecommerce Risks

Find out how using the e.fundamentals platform helped an ambient food brand mitigate ecommerce risks during a recent online food joint venture.

Read more

How we accelerated eCommerce sales growth for Bahlsen

A data-driven approach helped German biscuit brand Bahlsen drive category growth with UK retailers delivering a 8:1 ROI.

Read more

See It in action

Request a personalized demo of e.fundamentals

Trusted by global brand leaders to accelerate eCommerce Revenue

Discover why we're the only digital shelf analytics provider to commit to delivering a 4X minimum ROI.

Our team will show you how e.fundamentals delivers the actionable intelligence needed to keep you outpacing competitors.

View Our Most Popular resources to help you learn and win on the digital shelf.

the ultimate guide to content management on the digital shelf thumb

The Ultimate Guide to Content Management on the Digital Shelf

Maximize ecommerce sales with optimized Content with our ultimate guide made in partnership with Salsify.

The Digital Shelf Cast - Listen to our latest episode

A monthly podcast for CPGS covering the latest trends in grocery and digital ecommerce.

Digital Shelf Analytics - Buyers Guide

Complimentary Gartner Report Download innovation insight for Digital Shelf Analytics. 
e.fundamentals is the leading digital shelf analytics  provider for CPG brands looking to analyze, measure and optimize eCommerce performance. We turn complex data from hundreds of retailers into actionable insights that enable eCom teams to take fast actions to drive sales and conversion on the digital shelf.



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