Customer Success
It's more than just Data. e.fundamentals is your partner in eCommerce growth
Get the actionable insights, knowledge and ways of working that accelerate your eCommerce performance.
The e.fundamentals Difference – What Sets Us Apart
Actionable Insights
Tailored to Your Teams
Highly Relevant
Building Capability
Revenue Focused
ROI Commitment
Our Platform
Every Insight we show you can be actioned. We ensure your teams instantly know how to understand the data so actions that drive growth can be taken.
- Intuitive dashboard
- See your performance across key focus areas
Actionable Intelligence
Our platform was built by experts across CPG, focused around your team needs, commercial goals and in a language you can understand.
- We use your terminology
- You can have unlimited users on your account.
- Perfect insights for Sales, Marketing, Commercial, eCommerce and Category teams.
Built around key roles and functions
Our software is highly intuitive with visualized full category data.
You need analytics that provides the most comprehensive insights in a manner tailored to your teams daily needs. e.fundamentals is built around key eCommerce roles, is instantly understood and supports a faster movement from data analysis to action.
- We only show data you can action
- We present data understandable by CPGs
Our Customer Success Impact
Our teams build both the capability and the knowledge at a local level that helps enable the translation of global goals into local initiatives and activities.
- We help build the capability in your teams to win online.
- Training plans to support your teams
- We map our plans to local market needs.
Developing your eCommerce strategy
From day one we align our platform to meet the needs of your business objectives.
There is not a one size fits all approach to Digital Shelf management, you need a platform and partner that recognizes the differing needs you may have across Global and Local markets.
- We work to your agenda
- The right data to deliver your results
- Recognize and support commercial opportunities.
We commit to a return on your investment.
We commit to deliver a *4X return on investment and we calculate it in partnership with those who use our solutions so the process is transparent and there is agreement on key metrics.
Our ROI results by vertical:
- 5X - Skincare
- 8X - Biscuits
- 9X - Frozen Foods
- 12X - Tinned Foods
- 16X - Alcohol
- 6X - Cereals & Breakfasts
- 9X - Confectionery
- 11X - Pet Supplies
- 14X - Savouries & Cakes
* ROI commitment is subject to terms and conditions. Contact us to learn more.
A Playbook For Digital Shelf Success
WE KNOW WHAT FUNDAMENTALLY WORKS
Our platform is designed around 8 key fundamentals that if executed well, deliver sales and profit across the Omnichannel.
Making life easy for various roles across your team to instantly spot and action opportunities for growth.
We ensure you know what to do next
Access to a team of eCommerce experts.
We bring a combination of eCommerce expertize, market insights, best practice, omnichannel knowledge and dedicated support centered around your goals.
Onboarding and Implementation
Our Customer Success team get you up and running as quick as possible. Learn how we make switching and getting started with e.fundamentals easy.
Building Knowledge & Capability
We invest in building knowledge and capability not just
with individuals but across your organization. Workshops,
Central Resources and much more.
with individuals but across your organization. Workshops,
Central Resources and much more.
e.fundamentals do exactly what they say they will.
This is why we have chosen to partner with them for 2021 and beyond.
This is why we have chosen to partner with them for 2021 and beyond.
Lindy Roberts
Senior Customer Manager Mars Wrigley
Customer success stories
Improving share of search in a major UK retailer
Partnering with e.fundamentals helped this brand reverse-engineer a major retailer's search algorithm to improve product ranking.
Optimizing shopper ratings and reviews
Learn how the UK’s number one brand for organic baby food worked with e.fundamentals to achieve their ambitious ratings and reviews targets.
Building retailer relationships using data
Learn how a leading food brand built a strong retailer relationship using the e.fundamentals category insights.
Retaining ecommerce sales during a global rebrand
Learn how we helped a food manufacturer retain ecommerce sales and digital shelf visibility during a global rebrand.
Mitigating Ecommerce Risks
Find out how using the e.fundamentals platform helped an ambient food brand mitigate ecommerce risks during a recent online food joint venture.
How we accelerated eCommerce sales growth for Bahlsen
A data-driven approach helped German biscuit brand Bahlsen drive category growth with UK retailers delivering a 8:1 ROI.
See It in action
Request a personalized demo of e.fundamentals
Trusted by global brand leaders to accelerate eCommerce Revenue
Discover why we're the only digital shelf analytics provider to commit to delivering a 4X minimum ROI.
Our team will show you how e.fundamentals delivers the actionable intelligence needed to keep you outpacing competitors.
Our team will show you how e.fundamentals delivers the actionable intelligence needed to keep you outpacing competitors.
View Our Most Popular resources to help you learn and win on the digital shelf.
The Ultimate Guide to Content Management on the Digital Shelf
Maximize ecommerce sales with optimized Content with our ultimate guide made in partnership with Salsify.
The Digital Shelf Cast - Listen to our latest episode
A monthly podcast for CPGS covering the latest trends in grocery and digital ecommerce.
Digital Shelf Analytics - Buyers Guide
Complimentary Gartner Report Download innovation insight for Digital Shelf Analytics.
